i-fix - Connecting Repairmen and Customers

Connect with us

Easy as 1, 2, 3...

Once you experience first-hand how easy it is to use i-fix, you'll never go back.

Step 1

Snap some pictures or take a short video of what you need fixed. Add a short description. Select your time preference and send it out to the i-fix Repair-O-Sphere.

Step 2

Review bids from multiple Repairmen and rope-in one of your choosing to save the day.

Step 3

Simple & fast payment made directly to the Repairman once the job is complete. Give your hero a rating worthy of his/her performance.

For the Customers

Have a look at what makes i-fix special.

Comprehensive Services

You can request a job based on the type of Service required.

Describe in Detail

Describe the problem you need fixed in detail & attach multiple pictures/videos.

Chat

You can chat with the Repairman you've hired, send additional pictures and much more.

Customer Features Preview

E-Pay

i-fix utilises an easy, fast online payment system powered by eGHL™.

Schedule

Take control! You can select the time-frame during which you want the Repairman to do the job.

Rating

You can rate the Repairman based on the Quality, the Punctuality and the Price of the job completed.

For Repairmen

i-fix was built to help generate jobs. Our platform was built for the Repairmen, by Repairmen.

Access to the Repair-O-Sphere

Search and quote on different jobs in your area relevant to your expertise.

Subscription Free

No sign-up fees, no subscription fees and no pay-to-quote. Only pay a service fee for completed tasks.

Customise your Profile

Edit your professional Repairman profile and monitor your customer ratings and reviews.

Tradeesmen Features Preview

Quick Invoices

Generate and send itemised invoices to customers instantly.

Licensed Repairman?

Quote on and complete jobs regardless of whether you are Licensed or Unlicensed.


Badges of i-fix

Receive Badges and Titles based on your successful jobs for everyone to see.
COMING SOON!!

Frequently Asked Questions

We know you have a lot of questions for us; We have answered some of the common ones below. Feel free to email us if you have anything else you want to ask.

What is i-fix?

i-fix is a multi-platform system created by Trasso Sdn Bhd, providing a solution for customers to connect to a repairman through their smartphone. i-fix makes it incredibly easy for customers to post a job for repairs or home-improvements, such as plumbing, electrical work, painting, air-conditioning, cleaning, gardening etc. When a customer has created a job, all registered repairmen active in the area will be notified about the job and will be able to submit their individual quotes for the customers to choose from.

i-fix Repairmen can also access the Repair-O-Sphere, a marketplace for posted jobs of your specified service for you to browse and bid by submitting your estimates.

Is i-fix free to use?

i-fix offers a free to download platform from both Google Play and App Store.

For the Customers, it is completely free to use; No subscription fees, No monthly/yearly/hidden fees.*

For Repairmen, Once they have been assigned to a job, RM10 will be temporarily locked from their deposit account to ensure proper job completion. Once the job is complete, if the Customer pays by credit/debit card, the locked amount is released back into the Deposit account and the service fee of RM10 is deducted from the Repairman’s bill to the Customer. If the payment is in cash, the locked deposit amount is deducted from the Deposit account.

Besides this, there are No hidden fees, No pay-to-Quote.

*terms and conditions apply

What penalties does i-fix charge?

The Repairman deposit serves as a security that people use the app with the best intentions. It is used when a Repairman cancels an already assigned job or in other ways uses the app with ill intentions. (Penalty fee for cancellation is RM5)(Using the app with ill intentions can cost between RM5 - RM20 and result in blacklisting or banning the user from using the app.

Repairmen Cancellation: RM5, will be deducted from their deposit account.

For Customers, cancelling a job after hiring a Repairman incurs a penalty of RM5 which is deducted from their i-fix Wallet (Cancelling a posted job before hiring a Repairman incurs no penalty). In case the Customer has 0 balance in their Wallet, a negative charge is placed on the Wallet. Each customer is allowed a maximum negative balance of RM15 (3 cancelled jobs) before their account is locked from posting any more jobs before they top-up their Wallet to cover the negative balance.

Customer Wallet top-ups are fixed at RM10, RM20, RM50 & RM100

If I have a Company, can I register my staff as Repairmen for multiple Jobs?

If you own a Company with multiple Repairmen and want to use i-fix, all you have to do is register for a Repairmen Account using your Company name.

You may set multiple Services and start bidding on Cases posted. Once your bid is accepted, you should send a Picture or Profile of the Repairman you will assign to do the Job over i-fix’s in app messaging to the Customer.

Payment is then made as per normal to your account.

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